Privacy Policy for Permafrost Pops
At Permafrost Pops, we are dedicated to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, purchase our handcrafted frozen treats, artisanal ice creams, gourmet lollies, or use any of our delightful services such as custom candy orders, party catering, or chocolate dipping at 742 Flinders Lane, Ground Floor, Melbourne, VIC, 3000, Australia. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide Directly: This includes information you give us when you make a purchase, place an order (including custom candy orders or catering inquiries), sign up for our newsletter, create an account, participate in a survey, or contact us directly. Examples include your name, email address, postal address, phone number, payment information (processed securely via third-party payment processors), and any specific dietary requirements or preferences related to your confectionery orders.
- Transaction Data: Details about the products and services you have purchased from us, including order history, payment methods, and delivery instructions.
- Technical Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, device information, and access times. This information is collected automatically through cookies and similar tracking technologies.
- Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process and Fulfil Your Orders for handcrafted frozen treats, artisanal ice creams, gourmet lollies, custom candy orders, and catering services.
- To Communicate with You regarding your orders, special offers, promotions, seasonal dessert menus, and other updates about Permafrost Pops.
- To Improve Our Products and Services by understanding how you use our online platform and what confectionery items you prefer.
- For Marketing and Promotional Purposes, including sending you newsletters, special offers, and information about new products or services that may be of interest to you, where you have given your consent.
- To Manage and Enhance Your Experience on our online platform, including account management and personalisation.
- To Comply with Legal Obligations and resolve any disputes.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, delivery services, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server hosting. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Links
Our online platform may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Permafrost Pops
742 Flinders Lane, Ground Floor,
Melbourne, VIC, 3000,
Australia