Terms and Conditions for Permafrost Pops
Welcome to Permafrost Pops! These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By using the Permafrost Pops website and its associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.
2. Services Provided
Permafrost Pops specializes in handcrafted frozen treats, artisanal ice creams, gourmet lollies, custom candy orders, party catering for sweet treats, chocolate dipping services, and seasonal dessert menus. Our online platform allows you to browse our products, place orders, and inquire about our catering and custom services.
3. Orders and Payments
- Product Availability: All products and services are subject to availability. We reserve the right to discontinue any product at any time.
- Pricing: Prices for our products are subject to change without notice. All prices are listed in Australian Dollars (AUD).
- Payment: Payment for all orders must be made in full at the time of purchase. We accept various payment methods as indicated on our website.
- Order Confirmation: Upon successful order placement, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, but rather confirms that we have received it. We reserve the right to accept or decline your order for any reason.
4. Delivery and Pickup
- Delivery Areas: Delivery services are available within specified zones. Please check our website for details on delivery availability and associated fees.
- Pickup Orders: Orders can be picked up from our premises at 742 Flinders Lane, Ground Floor, Melbourne, VIC 3000, Australia, during our operating hours.
- Timeliness: While we endeavor to meet all delivery and pickup times, we cannot guarantee exact times due to unforeseen circumstances.
5. Cancellations and Refunds
- Standard Orders: Cancellations for standard orders must be made within 24 hours of placement for a full refund. Cancellations made after this period may incur a fee.
- Custom & Catering Orders: Specific cancellation and refund policies apply to custom and catering orders, which will be detailed in your individual booking agreement.
- Product Quality: If you are not satisfied with the quality of our products, please contact us within 24 hours of receipt. We may offer a refund or replacement at our discretion.
6. Intellectual Property
All content on our online platform, including but not limited to text, graphics, logos, images, and software, is the property of Permafrost Pops or its content suppliers and is protected by Australian and international copyright laws.
7. Limitation of Liability
To the fullest extent permitted by law, Permafrost Pops shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our service; (iii) any content obtained from our service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Permafrost Pops
- 742 Flinders Lane, Ground Floor,
- Melbourne, VIC 3000, Australia
- Phone: (03) 9876 5432